General Terms and Conditions of Trading with FusionPOS

  • 1.1 These Conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
  • 1.2 The Agreement Form constitutes an offer by you to purchase the System in accordance with these Conditions. You are responsible for ensuring that the terms set out on the Agreement Form are complete and accurate.
  • 1.3 The Agreement Form shall only be deemed to be accepted when the Company signs the Agreement Form (by a handwritten or electronic signature) at which point the Contract shall come into existence.
  • 1.4 The Contract constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract
  • 1.5 Any samples, drawings, descriptive matter, or advertising produced by the Company and any descriptions or illustrations contained in the Supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the System described in them. They shall not form part of the Contract or have any contractual force.
  • 1.6 A quotation for the System given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of 20 Business Days from its date of issue and may be rescinded by the Company prior to the expiration of that period without prior notice

Fusion POS reserves the right to update and change the Terms of Service by posting updates and changes to the Fusion POS website at any time. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you and by continuing to use the Services you will at all times be deemed to be bound by the most current Terms of Service. By signing up for any of the services offered by Fusion POS you are agreeing to be bound by the terms and conditions set out below (Terms of Service). Any new features or tools which are added to the current Services shall also be subject to the Terms of Service.

It is the Client’s responsibility to read and agree to the terms and conditions prior to making payment. Once payment is received the contract between Fusion POS and the Client is in force. The Client is also entitled to sign a standing order for the weekly rent towards Fusion POS.

What you pay and what you get

The client pays a One-time setup fee based on the package (Standard, Premium, Enterprise) they select for the below-mentioned products. A client who signs up with Fusion POS gets the below-mentioned products.

A client who signs up with Fusion POS gets below mentioned products.

  • 1 All-in-System (Touch screen)
  • 1 Caller ID
  • 1 Thermal Receipt Printer (Additional Printer each cost £250.00)
  • 1 Cash Draw at an additional charge of £75.00

Our hardware and software require a reliable and robust connection to the internet to take advantage of all of the online features and benefits. It is the Client’s responsibility to ensure that they have an appropriate internet connection in place prior to installation and to also ensure that the internet connection is maintained correctly. Internet speeds and consistencies can be checked by using internet speed test websites or contacting your internet service provider. Our recommended internet speeds are a minimum 7Mbps download speed and 0.6Mbps upload speed.

Whilst Fusion POS employees may provide advice and an indication of the suitability of the Client’s internet connection, it remains the Client’s responsibility to ensure they have a suitable internet connection both before and after an order is placed. Fusion POS cannot be responsible for any slow responses to our system that are caused by poor internet connection.

On acceptance of an order, a One Time SETUP FEE per terminal will be taken in addition to the rental fee. Fusion POS would charge the Client on weekly basis towards rent. Per week the rental charges would be based on the package they select ( Basic £19.99, Standard £29.99, Premium £39.99 ). After completion of the free trial period, the Client is entitled to sign a Direct Debit for the weekly rent towards Fusion POS. In addition to the weekly rental fee, customers will be assessed a service charge based on their respective locations.

If the Client completes the stay with Fusion POS for if any trail period from the end of the ‘Free Period’ the client inherits the whole system provided by Fusion POS, thus the client is not eligible for any refunds which have been paid as a one-time Setup Charge. But before completion of any trail period excluding ‘Free Period’ if a client decides to end the relationship with Fusion POS then the client should notify Fusion POS is written about the cancellation of the services with Fusion POS, and provide 30 days of notice. Once Fusion POS receives the Whole system back from the client and if the client satisfies the conditions – (please refer return policy) then the client will be charged £150 as a cancellation fee and the same will be deducted from the setup fee charged and the balance will be paid back to the client. The refund (if any) from Fusion POS will be done as a Bank transfer. It is the sole duty of the client to provide Fusion POS with the client’s valid bank details like Account Number, Sort Code, Branch Name and Name of the Bank. In any condition, if the client provides invalid Bank details and the amount has been transferred to the given account, Fusion POS cannot be held responsible. And there wouldn’t be any further payment transactions from Fusion POS in regards to this. The Setup amount refund will not be paid as cash or Cheque. If the client breaches the FusionPOS code of conduct then Fusion POS reserves full rights to cancel all the services provided to the client with immediate effect. As per the General Data Protection Regulation (GDPR), all data associated with their account will be deleted when the account is deleted.

Any client who signs with Fusion POS has to abide by the Code of Conduct. Any Client who is found not abiding by the code will face serious actions from Fusion POS. From the time the client signs up with Fusion POS till the client cancels the service, the client has to strictly abide by the following rules

At the time of placing an order, Fusion POS will advise the Client of the rental period, and the fee for rental for that period. From the date, the Client signs up with Fusion POS he/she will get a trial period (FREE PERIOD). After successful completion of the Free Period, the rolling contract for 12 months between the Client and Fusion POS starts wherein the Client is charged weekly rental.

Payments in regards to Onetime Setup Fee from Client towards Fusion POS can be paid as Account Deposit or Bank Transfer or Paypal.

In regards to Immediate Account TOPUP

Any Payments in regards to sending promotional SMS or any account billing balance top-up are done through Paypal – Online Direct Debit. To know their charges and other Terms & Conditions please visit as a client it’s your full responsibility to read their terms and conditions

Any Payments in regards to sending promotional SMS or any account billing balance top-up are done through Paypal – Online Direct Debit. To know their charges and other Terms & Conditions please visit as a client it’s your full responsibility to read their terms and conditions

The client can receive payments from their customer (end-user who uses the client’s service) funnels through the most trusted and secured payment gateway Stripe or Nochex. To know each transaction charges speak to your account manager.

If a client decides to use our feature “To send promotional SMS” to promote their business, then the Client needs to have a sufficient amount of money in their accounts so that the texts to be sent successfully. If a client falls short of the required balance amount in their account to send SMS then the client can use GO-Cardless or Paypal facility to top up their balance instantly (also please refer to to know how it works). Fusion POS doesn’t provide free texts to their Client at any given point of time under any circumstances. The client will be held full responsibility for the outcome of sending a text SMS. At any given point in time Fusion POS will not refund the total sum amount required to send texts out or provide any free Texts to the Client. Any text messages which has been typed with incorrect or wrong content or with false promises or sent to inappropriate mobile numbers Client will be held with full responsibility. The maximum Characters in each SMS text should be below 160 characters. It is the duty of the Client to double-check and confirms the content and the mobile numbers before sending out texts. Please check our FAQs or check with our Service team to know in detail how the client can send SMS successfully.

If the Client falls behind the payment schedule for 4 weeks or failed to renew the standing order or under any circumstances payment hasn’t reached Fusion POS Client’s “Boss” access would be temporarily blocked until further clearance of payments from the Client, the access wouldn’t be available. Further payment delays could seriously affect the Client’s business. If the Client is defaulter by 8 weeks Client’s System would be locked until further clearance from Fusion POS. If a Client isn’t available for business or due to any reasons if the Client’s business is shut down temporarily then it’s the sole responsibility of the Client to inform Fusion POS about the situation. Fusion POS would charge rental towards its Client for the whole stay even if a Client has active or passive business. Without clearing any previous debts or balances towards Fusion POS, Fusion POS will not initiate any process for the Change of Ownership for the business from the Fusion POS Side, if there is any change in the Ownership. The Client will be given 3 notices for the due payments from Fusion POS and if the Client hasn’t responded then the Fusion POS has full rights to take appropriate legal actions against the Client.

i) Equipment :

It is the Client’s responsibility to ensure the equipment is maintained and returned in the same condition as it was dispatched. It is the Client’s responsibility to document and provide back to FusionPOS, any defects in the cosmetic condition of the equipment within the first 24 hours of receiving the goods. Fusion POS remains the owner of the equipment at all times. It is the Client’s responsibility to arrange the safe return of equipment within 6 working days of the end of the trial period. Fusion POS may offer to collect the equipment (chargeable service) however; it is the Client’s responsibility to document the cosmetic condition before they are collected by Fusion POS (or Fusion POS third-party courier).For each calendar day after 6 working days from the end of the rental period that

Fusion POS has not received the equipment we will charge an additional £15.

Upon return of the equipment, Fusion POS will inspect the equipment and compile a report on the equipment. Based on the report of the engineer a refund of the deposit will be made less cancellation charge (if any). If the equipment is returned damaged beyond the value of the Onetime SETUP FEE, Fusion POS retains the right to invoice the Client for the amount added to the deposit. The Client must pay this charge within 14 days of receiving the invoice.

The Client holds Fusion POS harmless against any defaults or claims arising out of the use of the equipment. The equipment rental does not include any ongoing services. The Client is responsible for informing Fusion POS of any changes to their contact details. If a client decides to end a relationship with Fusion POS after the Trial Period, then the Client has to inform Fusion POS. it is the Client’s responsibility to document the cosmetic condition before they are collected by Fusion POS (or Fusion POS’s third-party courier). If the equipment is not returned within 10 days after the end of the Trial period Fusion POS withholds all rights to charge the cancellation fee or retain the setup fee and invoice the Client. The Client is at all times responsible for ensuring timely payments to avoid default charges. Fusion POS will charge £10 for each day that payment is overdue.

ii) Till Rolls

The client should notify Fusion POS about the return of goods. Based on confirmation from our executive. He/She can send the parcel back to Fusion POS within 14 working days from the date of purchase. The buyer is responsible to pay for return postage.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

You shall retain all Intellectual Property Rights in any Materials that you provide to the Company to use on the Website and you hereby grant the Company a licence to such Intellectual Property Rights to the extent required to perform its obligations under this Contract.

All Intellectual Property Rights arising in the System, including any domain names, shall be the property of the Company and the Company hereby grants you a non-exclusive licence to use such Intellectual Property Rights to the extent required to utilise the System in accordance with these Terms and Conditions.

You agree that: the Equipment shall at all times remain the property of the Company and you shall have no right, title or interest in or to the Equipment (save the right to possession and use of the damaged and lost parts and arranging for annual Portable Appliance Testing (PAT Testing) to be carried out by an appropriately certified electrician and shall make good any damage to the Equipment.

Any disputes in regards to this Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

The definitions and rules of interpretation in this clause apply in this Contract.

Agreement Form The form by which you have agreed to order the System on the terms of these Conditions
Bank Account Your business bank account from which the Rental Payments shall be requested by the Company via standing order, details of which are set out on the Agreement Form
Business Day A day (other than a Saturday, Sunday or public holiday) when banks in London are open for business
Business Premises Your business premises located at the address detailed on the Agreement Form
  Fusion POS is a trading name of Fusions Kitchen Ltd, a company registered in England & Wales. Company Reg No. 10752563
Conditions The terms and conditions set out in this document as amended from time to time.
Contract The contract between the Company and you for the hire of the System in accordance with the Agreement Form and these Condition
Commencement Date The date of that the Company signs the Agreement Form
Delivery The transfer of physical possession of the Equipment to you at the Business Premises
EPOS Software The computer program which enables customers to order from your takeaway via the Website and over the telephone and for the customer orders to be printed out in the Business Premises
EPOS System The electronic point of sale system (EPOS) comprising the Equipment, the EPOS Software and the Website;
Equipment All In One, thermal printer and caller ID or such other equipment as may be provided by the Company from time to time which is suitable to operate the EPOS System
Intellectual Property Rights All intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application), including copyright, know-how, confidential information, trade secrets, business names and domain names, trademarks, service marks, trade names, patents, petty patents, utility models, design rights, database rights and all rights in the nature of unfair competition rights or rights to sue for passing off
Setup Fee The “one off” amount or such other amount agreed by the Company and as specified on the Agreement Form
Material The content provided by you to the Company from time to time for inclusion on the Website including photographs, menus, price lists and other information
Online Ordering Software The computer program which enables customers to order from your takeaway via the Website (but not over the telephone) and for the customer orders to be printed out in the Business Premises
Online Ordering System The Equipment, the Online Ordering Software and the Website
Rental Payments Basic Service £15, Standard Service £25, Premium Service £35 or such other amount agreed by the Company and stated on the Agreement Form
Types Of Service Standard Service – Online Ordering OnlyPremium Service – EPOS & Online Ordering SystemEnterprise Service – EPOS , Online Ordering & Mobile Applications ( IOS & Android )
System Either the EPOS System or the Online Ordering System as relevant and as ordered by you on the Agreement Form
Website A website for your takeaway business, the primary function of which is to allow you customers to order online
Weekly Payment Date The agreed day of every week during the Term on which the Rental Payment is paid, which in the absence of express agreement shall be a Monday
You Your name or your company name as specified on the Agreement Form

Google My Business

As part of our contract commitment and to optimize your online presence, you agreed to give access to your Google My Business account for Fusion POS. Granting access will enable us to effectively manage and enhance your GMB listing based on our company's terms and policies.

As a trusted partner, we would utilize GMB access to implement the following key activities:

  • Listing Optimization: We will review and enhance your GMB listing to ensure it is fully optimized, including accurate business information, category selection, and compelling descriptions.
  • Regular Updates: We will monitor and update your GMB profile with the latest business hours, contact details, website links, and other essential information, keeping it synchronized with your business operations.
  • Customer Engagement: We will actively respond to customer reviews, address queries, and engage with your audience to enhance customer satisfaction and maintain a positive online reputation.
  • Performance Insights: We will analyze GMB performance data, providing valuable insights into customer behavior, search trends, and user interactions. This information will assist us in making data-driven decisions to enhance your online visibility and reach.

Granting us access to your GMB account will enable us to streamline these important activities, ensuring that your business remains visible and engaging to potential customers searching for your products or services. Rest assured that we treat your business information with the utmost confidentiality and comply with all security and privacy standards.

Facebook, Instagram & other social media platforms

As part of our contract commitment and to optimize your online presence, you agreed to give access to your Facebook, Instagram, and Twitter accounts to enhance your online presence. Our activities will include content management, community engagement, and performance tracking in line with our company's terms and policies.

Rest assured, we prioritize the privacy and security of your accounts. By granting us access, you agree to our terms and policies. We will act in your best interest, maintain confidentiality, and promptly report any changes made to your accounts.